Utilities


Please be advised that Watsonville Municipal Utility operations have and continue to change in response to the pandemic in order to keep our customers and staff healthy and safe. Please utilize the following services at this time. We apologize for any inconvenience and thank you for your understanding. 


IMPORTANT MESSAGE

Watsonville residents will soon receive a newly- designed utility bill with a cleaner, more concise look that answers the most commonly asked questions.


Here are a few things you need to know: 


  1. Your customer number will change slightly. A number “6” has been added to your current number. For example, if your current customer number is 11234, your new customer number will now be 611234. 
  2. You will need to update your account number if your bill payment is scheduled directly through your financial institution.
  3. If you have automatic payments scheduled through the City’s online payment system, no action is required from you. 
  4. When making a payment using our automated phone system, you will need to provide your customer number and your account number. 


If you have any questions, please contact our utility billing office at 831-768-3455 or our Public Works Office at 831-768-3100.




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 LIHWAP provides one-time payments to low-income households that are eligible for assistance.  If you are struggling to afford your water bills, please visit csd.ca.gov/waterbill to see if you qualify for payment assistance through LIHWAP and to find local service providers near you to apply. 

The local agency assisting with this program is 

Central Coast Energy Services

 Watsonville utility customers can call the phone line; however, they will not get a live person. Customers are encouraged to leave a message with the following information:

1. Account Holder Name
2. Water Vendor (City of Watsonville)
3. Service Location (Address) and Phone Number

Phone Number: (831) 726-8817
 
Please be aware that not just any member can apply, only the account holder may apply.

Funding is limited until all funds are exhausted on a first-come, first serve basis. 

Click HERE For More Information
 


OFFICE HOURS:
  • Monday, Tuesday, Thursday and Friday  10:00 am to 4:00 pm   Closed during lunchtime from 1:00 to 2:00 pm
  • Wednesday 10:00 am to 1:00 pm
  • Online Bill Pay - pay your bill automatically or month to month by signing for online payment. 
  • Check payments City of Watsonville, Utility Payments, 250 Main Street, Watsonville, CA 95076
  • Phone payment 
  • To speak to one of our utility payment reps during business hours, call utility payments at (831) 768-3455 M, T, TH, F
     9am-1 pm, 2pm-4pm (closed for lunch from 1pm-2pm). 
    Wednesday Open from 9am -1pm. 
  • To make a payment via our automated phone system, call 1-855-748-3077; you will be prompted to provide your Customer ID and Account Number. 
  • For question regarding garage sale permits and parking permits please call (831) 768-3455 M-F 9 am-4 pm (closed for lunch from 1pm-2pm).
 NOTICE
Due to COVID we will be updating this site frequently in order to inform you of any operation schedule changes.

Face masks are required and space is limited to one person per transaction in our lobby. 

Only the following transactions can be processed

Utility Payments
Business Licenses
Garage Sale Permit 
(TUESDAY, WEDNESDAY, THURSDAY and FRIDAY)

 Parking Permits

(MONDAY, TUESDAY, WEDNESDAY THURSDAY and FRIDAY)

Garage Sale Permits will be processed by the City's Utility Billing Office: Permits will ONLY be sold on Tuesday, Wednesday, Thursday and Friday.  
  • Tuesday, Thursday and Friday  10:00 am to 4:00 pm                  Closed during lunchtime from 1:00 to 2:00 pm
  • Wednesday 10:00 am - 1:00 pm

PROOF OF ADDRESS REQUIRED:
  • Copy of utility bill such as water, PG&E or telephone bill 
  • Driver's license

Garage Sale Ordinance


To Start Utility Service

Contact Utilities staff at (831) 768-3455. Water service availability charges as well as minimum solid waste and minimum sanitary sewer charges will be charged unless and until the customer satisfactorily closes his/her account with the city and no longer occupies the location where service is provided.

 

 Applicants who have not subscribed to city utility service in the last twelve (12) months will be required to pay a service activation fee. New service requests will be processed the next business day if received before 1:00 pm. New service requests received after 1 pm will be processed after two business days.

 

To Terminate Utility Service

Contact Utilities staff at (831) 768-3455 at least one business day in advance and indicate the day you would like to terminate service. If the account is not under your name, you will be asked to confirm your authority.


Online Bill Pay

Online Bill Pay makes it easy for you to manage your City of Watsonville utility account! You can view bills online, see payment and usage history, and make one-time or automatic online payments. All you need to do is register.

Billing Questions


Free online bill pay is here and waiting for you. Enroll with just your Utility account number and billing address by visiting the Online Biller website, and click the link in your confirmation.
Online Bill Pay Website

Utility Rates

Benefits of Online Bill Pay

We know you may be uncertain about online bill pay and prefer to mail in your check. Or you are already using your bank's online service to pay your City utility bill. That doesn't have to change. But if you use our new service, you'll get these wonderful benefits:
  1. Your payment will post on the following business day. Those who use their bank's online service may have their payments delayed 3-5 days while their bank processes and sends their manual check to the City for processing.
  2. Access your past 18 months of your utility bills, payment history and any information inserts (starting with October 2009 transactions).
  3. Get your utility bill by email and opt for paperless bills
  4. 24 hour a day account access. You can make changes or send in questions when it's convenient for you (payment preferences, billing information, etc.)
  5. Choose between multiple payments methods (Checking, Savings, Visa, MasterCard, Discover) for any utility account
  6. Take advantage of your credit card's bonus programs and earn miles/points for paying your utility bill with your credit card
  7. Security knowing your information will not be used for another purpose or sold
  8. Save money and time by never using a stamp again or using gas to make a payment in person
We hope you'll try out our new 24-hour bill payment service. Our City's customer service staff is ready to help. Please don't hesitate to call 831-768-3455, Monday-Friday, from 9 a.m. to 4 p.m.

Online Bill Pay is not required. You can still pay your bill by:
  • Mail - P.O. Box 149, Watsonville, CA 95077
  • In person at City Hall, 250 Main St., Monday and  Wednesday, 10 a.m.-4 p.m.
  • Over the phone by credit card at 768-3455, Monday-Friday, 9 a.m.-4 p.m.
  • Over the phone by credit card or electronic check 24/7 by calling 855-748-3077
  • Using the 2 drop-boxes at City Hall (near the entrance to Finance or the Green drop-box in the rear parking lot).