Dispatch

Santa Cruz Regional 9-1-1, also known as NetCom, was created in 1996 as a Joint Powers Authority (JPA) to provide public safety and 9-1-1 dispatch services for Santa Cruz County Sheriff’s Office, Santa Cruz Police and Fire Departments, Watsonville Police and Fire Departments, and Capitola Police Department. Along with these “owners” of the JPA, they also provide services to all the Fire Districts in Santa Cruz County and American Medical Response (the local paramedic and ambulance transport provider).

In 2011, NetCom started providing this same dispatching service to San Benito County, including Hollister Police, San Benito County Sheriff’s Office, Hollister Fire, and American Medical Response.

Mission:

"Santa Cruz Regional 9-1-1 is dedicated to serving as the vital link between the public and public safety organizations through responsiveness and technical excellence while in partnership with its Users and employees."

Always looking to see if they can utilize modern technology to better serve our community, Santa Cruz Regional 9-1-1 was one of the first PSAPs (Public Safety Answering Points) in California to enable text to 9-1-1, ensuring that our hearing and speech-impaired community could reach them without delay. In 2019, they deployed a software solution to help them more accurately pinpoint the location of a 9-1-1 wireless caller based on their actual location. Wireless 9-1-1 calls make up 80% of all calls received; it is crucial that they are able to locate the caller quickly and accurately.

They are the primary PSAP for Santa Cruz and San Benito Counties. As a primary PSAP, they are the initial voice you will talk to when you call 9-1-1 or one of the 10-digit non-emergency phone numbers for their User agencies. 

Santa Cruz Regional 9-1-1 is the piece of the puzzle that connects over 330,000 residents and numerous visitors to much-needed resources by processing about 600,000 Telephone calls per year.

Register Your Phone for Code Red Emergency Notifications

Santa Cruz Regional 9-1-1 uses the CodeRED community notification system to send important messages to residents, businesses, and visitors within Santa Cruz and San Benito Counties in the event of emergency situations or critical community alerts. CodeRED is capable of sending thousands of messages in a very short time based on the geographic location of an incident to landlines, cell phones, emails, and their mobile app. 

You can self-enroll in CodeRED and receive alerts based on your home or business address. Click here to enroll today and stay informed.